YOUR company provides services to business and residential accounts around the clock. OUR phone answering service supports your 24/7 customer service initiatives by stepping in to assist after hours, weekends, holidays, even during daytime on-demand situations
involving a simple staff meeting, or a widespread disaster situation.
24/7 Call Centre Solutions for Your Business
Assisting your clients to define an “emergency”, and involving your on-call personnel only if truly required.
Verifying loss-of-service calls against non-payment lists, and even processing payments if that is part of your protocol for after-hours service.
Emergency call dispatch via text/sms, email, phone call, etc.
Electronic call acceptance capabilities for efficiency, reporting, and great costs savings. (no billable time).
“Man-out” tracking to ensure safety of dispatched workers at all times.
Integration with most CRM systems and databases to eliminate manual entry of call records in your system.
Digital recording of all calls
Reporting in formats suitable for forwarding to municipal/provincial/national oversight bodies as needed.
On-call rotations can be set in advance via an on-line portal. Changes/updates made online are real-time changes in our operations centre.
For large-scale issues and/or at other times YOU determine, our exclusive E-POST app can allow us to update your social media streams such as Twitter and Facebook to keep followers informed.