Inbound Call Centre Services
We believe in integrity, innovation, initiative and in our individuals. We are looking to build long-term relationship with clients who value the same and with our extensive call center experience we know the strategies that work. We deal with hundreds of clients across varying industries, so we have experience handling inbound calls for nearly every business.
Industries We Service
We also use our technology expertise to handle your calls quickly, professionally and efficiently. Here’s what we have to offer your business.
Telephone Answering & Dispatch
Atheene offers a variety of programs and services to assist you with telephone call handling, and messaging. Call forward your phone for us to handle your daytime or after-hours calls. We can screen calls, and dispatch those requiring immediate attention by text/sms, email, pager, or even phone you at another number to connect the caller.
Absenteeism Call-In Line
You have a large manufacturing or warehousing facility with many employees working various shifts. We help manage the challenges of staff calling in sick or advising when they will otherwise miss or be late for a shift. We record all the calls, we provide verification numbers, report directly to department or line foremen, and we even source a replacement worker! Let your supervisors or managers get back to doing what they need to do, and leave attendance reporting up to us!
When we triage your calls and decide it needs to be escalated to your on-call staff, you can rest assured that it is received and handled. Our unique e-confirm service (which is free) works via email, text message or IVR (integrated voice response), and closes the loop between our dispatchers and your technicians or on-call personnel. No more “missed calls”! Our web portal allows you to input your on-call schedule weeks in advance OR in real-time, and supports individual dispatch instructions for each member of your team.
Enhanced Call Centre Services
Atheena excels at being able to integrate our services, and our data records to your internal systems. Our proprietary front-end (the call taking screens our staff use) can be uniquely customized on the back-end (the data that we send to you) so there is no duplication of efforts, nothing lost in translation, and no extra costs.