We offers a variety of programs and services to assist you with telephone call handling, and messaging. Call forward your phone for us to handle your daytime or after-hours calls. We can screen calls, and dispatch those requiring immediate attention by text/sms, email, pager, or even phone you at another number to connect the caller.
You have a large manufacturing or warehousing facility with many employees working various shifts. We help manage the challenges of staff calling in sick or advising when they will otherwise miss or be late for a shift. We record all the calls, we provide verification numbers, report directly to department or line foremen, and we even source a replacement worker! Let your supervisors or managers get back to doing what they need to do, and leave attendance reporting up to us!
When we triage your calls and decide it needs to be escalated to your on-call staff, you can rest assured that it is received and handled. Our unique e-confirm service (which is free) works via email, text message or IVR (integrated voice response), and closes the loop between our dispatchers and your technicians or on-call personnel. No more “missed calls”!